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Warranty Information & Policies

Warranty Information
Restaurant Parts Direct, a DBA of Midwest Appliance Parts Co., Inc., strives to provide quality products backed by the manufacturer's warranty. Please carefully review the following warranty policy to ensure smooth processing of your claim.

General Warranty Policy

Most warranties do not require the defective part to be returned. However, please call us at 773-278-1300 with your order number to determine if the defective part is needed for warranty support.

Special Warranty Requirements

Samsung and LG Parts: Defective Samsung and LG parts must be sent back for warranty approval. Shipping charges in both directions are the customer’s responsibility.
Warranty Exchange Limit: Each part is eligible for a maximum of one warranty exchange.

Warranty Shipping Charges

Standard Warranty Shipping Fee: A shipping and handling fee of $14.95 applies to all warranties processed 30 days after the purchase date.
Oversized Items: Oversized items are subject to a shipping charge of $95.00.
Freight Items: Freight items have shipping charges that range from $150.00 to $500.00, depending on size and destination.

Warranty Information Required

To process your warranty request, the following details are required:

Appliance Type
Appliance Manufacturer
Appliance Model #
Appliance Serial #

Warranty Periods

Warranty periods vary by brand and manufacturer. Most parts are guaranteed against manufacturer defects for one year from the purchase date.

Exclusions

Unnatural wear and tear
Physical damage
Consumables such as filters, fuses, and igniters

Contact Us

For questions about warranty claims or coverage periods, contact our Customer Service Team at 773-278-1300.

Please Note:

All warranty replacements are subject to shipping and handling fees.
Ensure you provide accurate product and appliance details to expedite the warranty process.

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Our Promise to You

This product must be installed by a qualified/licensed contractor and set up with properly calibrated combustion test equipment. Failure to comply with this could result in substantial property damage, severe personal injury or death.

I acknowledge this product must be installed by a qualified licensed contractor

Oversize and Heavy Item Shipping Fee

The item you are purchasing is either packaged in a very large box or is very heavy. These items tend to require special shipping and handling.

Here's how it works:

Order the new part from our website and pay for this shipping fee.

For large items such as washer tubs, and baskets, we may use a freight company to deliver the item to you. We will contact you with more information on such orders especially to schedule a delivery with the freight company. Very rarely do we ship these items with UPS or Fedex because they have size limitations on what the drivers can carry. Please pay close attention to your tracking # provided at the time of shipping.

For HEAVY items such as compressors and motors, we may use a freight company to deliver the item to you. We will contact you with more information on such orders especially to schedule a delivery with the freight company. Very rarely do we ship these items with UPS or Fedex because they have weight limitations on what the drivers can carry. Please pay close attention to your tracking # provided at the time of shipping.

If you have any questions please reach our parts specialists at 773-278-1300.

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Refundable Deposit (Core Refund) Information

The item you are purchasing has a deposit due at checkout. This is completely refundable when you return your “core” or “old part” back to us.